We understand that plans can change. To help our sessions run smoothly and give other players the opportunity to participate, we require at least 48 hours’ notice for all cancellations. If your child is unable to attend, and it's within the 48 hour window, you’re welcome to arrange for a teammate, sibling or friend to take their place. We just ask that you let us know their name and birth year, so we can update our records.

Cancellations 48+ Hours Before a Session

Cancellations made at least 48 hours before the scheduled start time are eligible for the full value of the session to be returned to your account as store credit. This credit can be used toward any future session with us.

Cancellations Within 48 Hours

Cancellations made less than 48 hours before the scheduled start time are not eligible for a refund or store credit, except in cases where a medical note is provided. In these circumstances, store credit will be issued.

Snow and Winter Road Conditions

If the City closes the rink due to snow, ice, or unsafe winter conditions, we will notify registered families by email as early as possible. A full store credit will be issued, or you may choose to reschedule your session.

If you choose not to travel due to winter road conditions but the rink remains open, the standard cancellation policy applies. Store credit is available only if your cancellation request is received at least 48 hours before the scheduled start time. Cancellations made within 48 hours are not eligible for a refund or credit unless the City has closed the rink.

How to Cancel

To request a cancellation or change, log in to our online portal using the email address associated with your registration. Alternatively, you can contact us directly with your name and the session you wish to cancel. All cancellations are processed based on the time your request is received.

If you have any questions about our cancellation policy, please contact us at lisa@holistichockey.ca.